About Detailed Access Guides
A Detailed Access Guide is an in-depth description of a place or space. It describes each part of the visitor or customer journey from arriving at the venue, to getting in, getting around and then everything that place, or space has to offer.
The aim of Detailed Access Guides is to give anyone who needs to know more about accessibility - disabled people, carers and those with long term health conditions - the information to decide if a place or space will work for them.
Detailed Access Guides do not judge or rate access, they simply convey the reality of what is available. They are ‘pan disability’, so they include 100s of pieces of information that are relevant to a diverse range of access needs. All the data collected has been directly requested by disabled people and carers over AccessAble’s 20+ year history.
Detailed Access Guides are published on www.AccessAble.co.uk. The website is used by over 6 million people each year and is highly ranked on search engines. AccessAble works with more than 450 clients to publish Detailed Access Guides to over 70,000 venues. This includes household names as diverse as TUI, Tesco, National Trust, Next, and Alton Towers.
There are two ways to join the service: a Guided Assessment or an On Site Assessment.
Guided Assessment
- A cost-effective solution for micro-businesses and SMEs.
- A comprehensive survey carried out by an AccessAble Surveyor via video call.
- No prior training is needed, be guided by a member of our friendly team.
- All key areas of your venue assessed.
- Survey time typically– 30-60 minutes.
- Each Detailed Access Guide is fully quality assured to AccessAble’s ISO 9001 processes.
- Published on www.AccessAble.co.uk to our audience of 6 million +.
- Includes an Accessibility Improvement Report (not published) on issues you may like to consider tackling, many of which are no cost or low cost.
- Includes access to tips and guidance on inclusive marketing and getting the most from your Guide.
- Requirements – A good Wi-Fi connection , a smartphone with camera, the Microsoft Teams App (which is free to download) and a tape measure.
- Microsoft Teams recommends a minimum download speed of 1.5 Mbps and an upload speed of 1.5 Mbps for one-on-one Teams calls.
On Site Assessment
- Our most in-depth survey for businesses of all sizes.
- A requirement for larger or more complex venues with significant dwell time.
- An experienced AccessAble surveyor comes on site to carry out a comprehensive assessment.
- Surveyors undergo extensive competency-based training and have a wealth of experience assessing complex venues.
- Minimal staff time required - typically 10 minutes while the surveyor is on site.
- Surveyors work discretely and respectfully.
- Assessment includes a comprehensive range of measurements, details walking distances, describes colour contrast, lighting and noise levels, measures gradients and details fixtures and fittings.
- Surveyors will test any assistive listening (hearing assistance systems).
- Surveyors will take high quality photos and take 360-degree images for areas such as accessible toilets, bedrooms, bathrooms and Changing Places.
- Each Detailed Access Guide is fully quality assured to AccessAble’s ISO 9001 processes.
- Published on www.AccessAble.co.uk to our audience of 6 million +.
- Includes an Accessibility Improvement Report (not published) on issues you may like to consider tackling, many of which are no cost or low cost.
- Includes access to tips and guidance on inclusive marketing and getting the most from your Guide.